Effective Date: 04/01/2024
At Digital Tech Sales, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return Policy carefully to understand our practices regarding returns and exchanges.
1. Eligibility for Returns
– Time Frame: You have 7 calendar days from the date you received your item to request a return.
– Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain types of goods are exempt from being returned, such as perishable goods, custom products, and digital downloads.
2. Return Process
– Request a Return: To initiate a return, please contact us at info@digitaltechsales.com with your order number, receipt, or proof of purchase, and reason for return. We will provide you with further instructions on how to proceed.
– Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Non-Returnable Items
– Any item not in its original condition, damaged, or missing parts for reasons not due to our error
4. Refunds
– Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
– Processing: If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain amount of days, depending on your card issuer’s policies.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@digitaltechsales.com with details and a receipt or proof of purchase. We will provide further instructions on how to proceed.
6. Late or Missing Refunds
If you haven’t received a refund yet:
– Check your bank account again.
– Contact your credit card company; it may take some time before your refund is officially posted.
– Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@digitaltechsales.com.
7. Return Shipping Address
To return your product, you should mail it to:
info@digitaltechsales.com
Please include your order number and contact information inside the package.
8. Contact Us
If you have any questions about our Return Policy, please contact us at:
– Email: info@digitaltechsales.com
